Shipping policy
Here's the version with the customs/duties section removed.
VENTLY — SHIPPING POLICY
Thank you for shopping with Vently. We want your experience to be smooth from checkout to delivery, so please take a moment to read how our shipping works. We've outlined everything below so you know exactly what to expect from the moment you place your order.
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after your order is placed and payment is confirmed. During this time, your order is reviewed, prepared, and packed for shipment. Orders placed on weekends or holidays will begin processing on the next business day. Once your order leaves our facility, you'll receive a confirmation email with your tracking number.
Please note that order volume during sales, promotions, and peak seasons (such as major holidays) may extend processing times slightly. If there's any significant delay with your order, we'll reach out to you directly.
Shipping Times
Estimated delivery is typically 10–20 business days after your order has shipped, depending on your location, local processing, and carrier conditions. Some remote areas may take longer.
All delivery times are estimates only and are not guaranteed. Transit times can be affected by factors outside our control, including carrier delays, weather, local postal backlogs, and other unforeseen events. Vently is not responsible for delays caused by these factors once a package has left our facility.
Shipping Rates
Shipping costs are calculated at checkout based on your destination and the items in your order. Any applicable shipping charges will be clearly displayed before you complete your purchase, so there are no surprises at the end.
Tracking Your Order
Once your order ships, you'll receive a tracking number by email so you can follow its journey. Please allow a few business days after shipment for tracking information to update, as it can take time for shipments to register in the carrier's system as they move between handoff points. If you haven't received any tracking details within several business days of ordering, please check your spam or promotions folder, and feel free to contact us at help@tryvently.com.
Incorrect Addresses & Failed Deliveries
Please double-check that your shipping address is complete and accurate at checkout. Vently is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer. If a package is returned to us because of an incorrect address, a failed delivery, or an unclaimed shipment, you may be responsible for any reshipping costs. If you notice a mistake in your address, contact us as soon as possible at help@tryvently.com and we'll do our best to correct it before the order ships — though we cannot guarantee changes once processing has begun.
Lost or Damaged Packages
Once we hand your order to the carrier, title and risk of loss pass to you. We package every order carefully to minimize the chance of damage in transit. If your package arrives damaged, or if tracking indicates it has been lost, please contact us at help@tryvently.com with your order number and any relevant photos, and we'll do our best to help resolve the issue with the carrier.
Multiple Shipments
In some cases, items within the same order may be shipped separately and arrive at different times. If your order contains multiple products, don't worry if everything doesn't arrive together — the remaining items are likely still on their way. Each shipment will have its own tracking where available.
Questions
If you have any questions about your order or our shipping process, please reach out to us at help@tryvently.com and our team will be happy to help.